At
one time or another, every motorist has been left stranded by the side of
the road waiting for a tow truck. At this point the motorist is at the mercy
of a complete stranger, the auto mechanic. There is no guarantee that the
mechanic that comes to your rescue will be fair and honest.
Here are some tips to minimize the chances of being
ripped off.
1- Always try to get a recommendation.
If at all possible, do not look in the Yellow Pages for
a mechanic. Following the recommendation of the tow truck driver might not be a
good idea either: the possibility exists that the tow truck driver might get a
finders fee from the shop he recommends. Try to find a store or business in the
area to ask for a recommendation. Most people deal with a local mechanic they
are comfortable with.
2- Always get an estimate in writing
before the work is done.
While it might be difficult to get an estimate for repairs before the
mechanic knows what is wrong with the car, you can ask for an estimate for the
diagnostic time. Always place a dollar limit on charges for work performed
without additional approval from you. Make sure that all estimates are in
writing.
3- Weigh the diagnosis against the symptoms.
If the car was running well before it suddenly shut down, chances are
one component failed. If the mechanic proceeds to tell you that you need several
different items, you might want to get a second opinion. Sometimes the cost of a
second tow might be a good investment.
4- Ask for the warranty policy.
Don't assume that all shops give warranties. However there might be
local laws requiring repair shops to give minimum warranties, so it pays to
check.
5- Never sign a blank work order.
Some shops may give you a blank work order to sign, saying that they
need your permission to work on the car for insurance purposes, when in fact
they might use it as authorization to do repairs, that you in fact did not
authorize.
6- Keep all paperwork.
Keep copies of repair orders, invoices and notes of conversations. If
there is a problem down the road and you do have to seek restitution, you will
need them.
7- Education.
The more you learn about the car you are driving, the easier it will
be to know if you are being taken. The best way to start is by reading the
owner's manual.